Associate Audio-Visual Specialist - University of Illinois
This Associate Audio-Visual Specialist provides hands-on assistance to campus faculty, instructors, and staff to enhance the instructional efficiency and learning outcomes of course curriculum using Audio-Visual and related technologies. The incumbent will incorporate instructional pedagogy, technology best practices, and collaboration with other units to fully support faculty and instructor needs within general assignment classrooms.
Technology Services provides campus-wide technology solutions that support the teaching, learning, and research missions of the University of Illinois at Urbana-Champaign. We invest in our staff to enable them to do their best work and prepare for inevitable changes in the technology landscape. We encourage and provide opportunities for continuous learning and development.
Job Summary
This position builds relationships with and provides direct hands-on assistance to campus faculty, instructors, and staff to enhance the instructional efficiency and learning outcomes of course curriculum. The incumbent will incorporate instructional pedagogy and technology best practices in general assignment classrooms. Additionally, the appointed hire will work with other units on campus to ensure faculty and instructor needs are fully supported in the classroom.
Duties & Responsibilities
- Develops and maintains Classroom Technologies documentation.
- Partners with the Technology Services Help Desk by setting and managing the expectations of customers; acting as an advocate for Technology Services clients in service planning and deployment across the organization; and resolving customer satisfaction issues.
- Provides timely support and troubleshooting to faculty and campus staff in response to academic technology issues and resolve issues to customer satisfaction.
- Conducts one-on-one and small group classroom technology orientations and training for instructors in their specific general assignment classroom.
- Develops, delivers, and assists with various methods of assessment and feedback, including surveys, interviews, focus groups, observations, and data gathering.
- Assists with design, development, implementation, and facilitation of workshops and presentations on the use of teaching and learning with technology
- Evaluates new instructional technologies for possible application to University of Illinois courses and programs.
- Remains current in training best practices as applied to faculty, instructors, and staff with respect to technology-based learning and teaching methods.
- Performs other related duties as assigned, including may supervise other staff or act as team leaders on designated projects. Monitors the progress and direction of assigned tasks and makes corrections as needed.
Minimum Qualifications
- One year of progressively more responsible work experience in an IT-related profession.
- College course work which included IT, Instructional Design, Communication, Marketing or a closely related discipline may be substituted for experience as follows: 60 semester hours or Associate’s Degree equals one year.
- Demonstrated experience providing customer service or technical support.
Knowledge, Skills and Abilities
- Excellent attention to detail.
- Helpful problem-solving ability.
- Demonstrated ability in effective communication and collaborating in a high-performance team environment, including oral, written, and active listening.
- Demonstrated commitment to customer service and customer satisfaction principles.
- Ability to collaborate positively and effectively with diverse workgroups.
Appointment Information
The expected start date is as soon as possible after 10/31/2022. Salary range starts at $44,000 and is commensurate with experience.
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on Tuesday, October 4th through https://jobs.illinois.edu.
For further information about this specific position, please contact Samantha Willits-Rosten at swill9@illinois.edu or 217-972-2699. For questions regarding the application process, please contact 217-333-2137.