Library Associate

Library Associate (Full Time) - Adult Services

Salary: $26.03 Hourly

Location: Champaign, IL

Job Type: Full-Time

Job Number: 00189 - 10.2024

Department: Adult Services

Opening Date: 09/11/2024

Closing Date: 10/6/2024 5:00 PM Central

Description

Assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Assists and instructs customers with their use of maker spaces and creatives tools in The Studio.

Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.  Schedule includes daytime, evening, and weekend shifts.

Examples of Duties

• Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
• Assist customers in their use of library and personal technology and equipment; perform basic troubleshooting with hardware, software, and webpages
• Answer informational and basic reference questions for customers of all ages
• Help to maintain staff and public webpages
• Assist with supervision of library volunteers
• Participate in departmental and library-wide training and activities, including technology training
• Monitor and address customer behavior to ensure a safe and welcoming environment
• Provide support in the planning, preparation, and execution of relevant and engaging programs for adults

Requirements

• Exceptional customer service skills and commitment to public service
• Ability to work with library customers and staff in a consistently friendly and efficient manner
• Knowledge of and interest in books (print and electronic), music, and movies
• Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
• Excellent oral and written communication skills
• Proficient with Microsoft Office Suite (Word, OneDrive, Teams, and Excel)
• Some experience with a library catalog or automation system
• Some knowledge of library procedures, methods, techniques
• Ability to coordinate the work of others, including volunteers
• Ability to perform routine clerical and record-keeping tasks
• Ability to maintain reliable attendance and regular schedule
• Good vision and hearing
• Manual dexterity to operate computer and phone equipment
• Physical ability to lift library materials weighing up to 40 pounds and to push fully loaded carts of library materials
• Satisfactory criminal background check
• Weekend and evening shifts required

Acceptable Experience and Training

• Bachelor’s degree or any combination of experience and training which provides the required knowledge, skills and abilities
• Customer service experience in a public library will be preferred
• Knowledge of Spanish is helpful

Agency: Champaign Public Library

Address: 

200 West Green Street
Champaign, Illinois, 61820

Phone: 217-403-2050
 

Website: http://www.champaign.org