Senior Operations Assistant, Columbia Housing

Senior Operations Assistant | About this Job 

Shifts Available: EVENING / OVERNIGHT /  WEEKEND  

We are focused on hiring for evening and overnight shifts from 4 PM - 8 AM. 

Required Form: Columbia Housing Operations Employment Form
(All applicants will need to complete this form for consideration )

Columbia University Undergraduates DO NOT qualify for this role
 

The Columbia Housing team is responsible for all aspects of customer service and business operations within undergraduate Housing. Senior Operations Assistants will support in providing excellent customer service, cross-functional project management, student team management, data analysis, and designing thoughtful and scalable solutions. 

Our Team is looking for casual employees interested in learning and developing outside of the classroom. You will join a team of talented and innovative undergraduate and graduate students from a variety of disciplines. This job is available to start immediately and requires in-person work on campus and offers occasional remote work options.  

As a Senior Operations Assistant you will serve as a lead on our Ops Assistant team. You will be responsible for executing customer service operations at the Hartley Hospitality Desk (HHD) and field operations. Additionally, you’ll have the opportunity to manage, coach and develop more junior members of the student team. This is a great opportunity for an early career professional looking to develop as a leader.  

The perfect candidate is a highly organized customer experience expert with strong communication and solution design skills; someone who is passionate about teaching and thoughtfully coaching others. This candidate will need to think fast, iterate often, and remain adaptable in an ever-changing environment.   

More About the Role – You Will:  

• Take a service- and solution-oriented approach to all interactions, using strong judgment to balance being data-driven with doing what is right for the student
• Recommend process improvements based on student and guest feedback, using both qualitative and quantitative data
• Lead field team operations and prioritize team projects for each shift
• Liaise cross-departmentally between HHD, Facilities, and Ops Assistant teams
• Identify opportunities to improve processes, reporting, and task execution
• Manage performance through coaching, developing, and motivating Student Ops team, to ensure they meet quality and productivity standards
• Deliver the highest level of exceptional customer service to all students, stakeholders, guests, and visitors
• Observe, report, and document findings to peers and Management / Leadership team
• Collect, clean, and edit data to help improve operations
• Actively seek opportunities and provide feedback to improve the tools, systems, processes, and overall student experience
• Become an expert on the Columbia Housing portfolio and business
• Assist with brainstorming and generating solutions to ambiguous problems and special projects as required

More About Requirements – You Will Need:  

• A professional appearance with a positive attitude and the ability to interact in a cordial and thoughtful manner via phone, text/chat, and in person
• Knowledge of MS Office, G Suite Products and modern business communication tools
• Conscientiousness and a problem-solving mind set
• An open mind and true team player

Leadership, coaching, or teaching experience is nice to have!